FAQs
Product
Are the shoes comfortable?
Of course they are. Soft sole, soft interior: everything is designed for everyday comfort. Whether you're in town or out for a walk, you'll never get tired of them.
How long do your sneakers last?
Our shoes are made to last. Tested in laboratories (CTCP) and in real-life conditions, each pair is assembled by hand in Portugal under rigorous quality control.
Do your sneakers fit normally?
Yes, use your usual size. If in doubt, consult our size guide.
Why are you talking about football balls?
We give a second life to materials from the world of sport. It's a way of transforming waste into resources, and linking design, sustainability and sporting passion.
Eco-responsibility
What are your sneakers made of?
Our sneakers are made from recycled or bio-sourced materials: soles made from football balls, tops made from vegetable apple leather, recycled plastic bottles and recycled rubber.
Where are they made?
All our sneakers are made in Portugal, in family-run workshops respecting ethical working conditions.
Is your packaging eco-responsible?
Yes, they're 100% recycled and recyclable, with no unnecessary plastic.
Where is your brand based?
Balao Shoes is a committed Belgian brand, born of a desire to offer sneakers that are sustainable, stylish and responsible.
Returns
Can I return or exchange my shoes?
Yes, within 14 days of receipt. Shoes must be new and unworn.
Delivery
What are the delivery times?
Belgium: 3 to 4 working days.
France: 3 to 6 days.
A tracking link is sent upon shipment.
What payment methods do you accept?
Credit card, Bancontact, Apple Pay, and other secure means against fraud.
