Terms and conditions of sale
These general terms and conditions govern the use of the Balao Circular Wear sales site, which may also operate under another commercial name (hereinafter referred to as 'the seller'), whose registered office is located in Brussels, registered under the company number BE1022.413.652, and the balaoshoes.com site.
They govern the use of the site by persons using it or having an impact on it (hereinafter referred to as 'users').
They also govern the relationship and commitments of the seller to persons who have made a purchase via an order or pre-order (hereinafter referred to as 'user' or 'buyer').
Any user wishing to make a purchase (order, pre-order, etc.) confirms that he/she is a natural person, that he/she is not a merchant and that he/she has not been declared incompetent. Under article 1123 et seq. of the French Civil Code, any person who has been declared incompetent may not make a purchase on the site. In all cases, the fact of having been declared incapable within the meaning of article 1123 and following cited in the previous sentence, entails the impossibility, whatever the case and situation, of ordering on the site.
Consultation of the site, the services offered and everything arising from this use are the responsibility of the legal representative. The legal representative must comply with the provisions described in these general terms and conditions of sale.
In all matters relating to the acquisition of personal data, whether directly or indirectly, it is the responsibility of the legal representative to complete the form or the various elements to be completed, or to give the incapable person his/her express authorization to complete the form, it being understood that the provisions relating to personal data contained in our privacy policy below remain fully applicable:
The parties agree to treat this contract as the sole legal relationship governing their relationship, to the exclusion of any conditions previously described on the site. In the absence of a rule, the practices of the 'distance selling' sector shall apply, as used by companies based in Belgium.
Subject
These general terms and conditions of sale govern the simple use of this site by its users. They also govern online sales by the seller on Belgian territory.
They are also intended to define the terms of sale, ordering, pre-ordering, service, payment and delivery. They regulate the procedures to be followed when placing an order, a pre-order and the follow-up of these between the buyer and the seller.
Orders, pre-orders
All users can click on the online product of their choice. Online orders and pre-orders can only be processed once the user has been clearly identified.
All orders and pre-orders imply acceptance of the present terms and conditions of sale, the prices and the description of the products offered for sale.
Within two days of placing an order or pre-order, the seller will send a confirmation e-mail containing the order or pre-order number to the user who placed the order or pre-order at the e-mail address provided.
When placing an order or pre-order, the user must indicate the payment method of his/her choice, as well as the desired location for delivery or collection.
Delivery
Products are delivered by post via the following carrier: BPOST.
Delivery is made to the address indicated by the purchaser at the time of the pre-order, order or any other type of purchase.
In the event of absence at the time of delivery, the following procedures will apply, according to Bpost:
If you have defined your delivery preferences, your parcel will be delivered according to your preferences (to a Collection Point or Parcel Dispenser, to a safe place, to your neighbor).
If you have not defined your delivery preferences, the letter carrier will leave a delivery notice in your letterbox. Your parcel will not be immediately available. You will receive an e-mail when you can collect your parcel from the Pick-up Point. With the delivery notice, you or someone else can collect your parcel within 14 calendar days from the collection point indicated.
The seller undertakes to deliver the products as soon as possible .
Subject to changes resulting from factors beyond the seller's control (such as increases in delivery charges), delivery charges are free for the first order placed.
At the time of delivery or collection, valid identification may be required in order to receive or collect the product. The seller or carrier reserves the right to refuse delivery or collection if the person arriving to receive or collect the product is unable to produce valid identification in the purchaser's name.
The order will remain available for 5 days at the chosen delivery or collection point. After this period, the products will be returned to the seller.
The user acknowledges that he/she is aware that the seller's general terms and conditions of delivery apply to the shipment of products and accepts them.
Failure to meet delivery deadlines may never be invoked to obtain any compensation.
Signature and proof
Any user wishing to place a pre-order or order who does not yet have a customer number must follow the registration procedure indicated on the site. Once they have done so, they will receive a customer number.
The final confirmation of the order by the user constitutes acceptance of the order at the price indicated. The user's acceptance constitutes signature and express approval of all operations carried out on the site.
Return
The consumer has the right to inform the company of his or her decision to cancel the purchase, without payment of any compensation and without having to state the reasons for this decision, within a period of 14 days from the day following delivery of the article or conclusion of the service contract.
In this case, the shipping costs for returning the product to the seller will be borne by the consumer, except in cases where the warranty is invoked or in the event of default by the seller.
The consumer will be reimbursed as soon as possible, provided that the product is returned in new, unworn, clean, dry, hygienic condition and in a state that allows the product to be put back on sale by the seller.
Shoes are always returned in pairs and must contain all the accessories that accompanied them at the time of receipt by the buyer.
If the return is made for an exchange, the seller reserves the right not to proceed with the exchange but to reimburse the buyer instead.
This may be for various reasons, such as production, logistics or financial.
The seller undertakes to reimburse the customer (the buyer) within 14 days of receipt of the returned product and the seller's decision to cancel the order.
Warranty
To invoke the warranty, the user must clearly indicate the location of the defect and the nature of the defect.
To invoke the warranty, products must be returned in a dry, clean and hygienic condition to the following address:
Rue Véronèse 17
1000 Brussels, Belgium.
Because of the nature of these products, to benefit from the warranty, the shoes must have been well cared for. Otherwise, the warranty will not be valid.
The seller will then contact the supplier of the product, who will decide whether or not to cover the defect claimed under the warranty. If the defect for which the warranty was invoked is not covered, the product will be returned to the user without repair.
Shoes are always returned in pairs and must include all accessories that accompanied them at the time of receipt by the purchaser.
Acceptance and recourse
Any problem or defect relating to the delivery or collection of the products (for example: damaged products or non-conformity of the products in relation to the order) must be reported by the user to the seller within 7 days of the date of receipt of the product. This notification must be made by post to the following address with acknowledgement of receipt:
Rue Véronèse 17
1000 Brussels, Belgium.
In the event of notification, problem or defect, the user undertakes to return the products received to the seller within 7 days of the date of delivery / collection.
In the event of a product defect or non-conformity with the order, the costs associated with this return shall be borne by the seller.
No recourse will be accepted if it appears that the products have been used inappropriately, that the seller's instructions and guidelines have not been followed, or that it is contradictorily established that the defects are not attributable to the seller.
As with any return of a product to the seller, it can only be accepted if the shoes are returned in pairs, with all their accessories, in clean, dry condition.
The seller reserves the right not to proceed with an exchange, but to reimburse the buyer instead. This may be for various reasons, such as production, logistics or finance.
Prices
All prices on the site are inclusive of VAT, are and remain in accordance with the price list displayed on the date of the user's order.
The seller reserves the right to adapt the prices displayed on the site.
Responsibility
This site enables the user to consult general information about the seller's activities.
The seller is bound only by an obligation of means with regard to access to the site, the ordering process, delivery and other services.
It will do its utmost to ensure that the site is accessible to a normal number of users at all times.
Nevertheless, it reserves the right to interrupt access to the site for maintenance, updating or other reasons. This may be done without prior notice.
The seller reserves the right to cancel future sales following a pre-order if the number of pre-orders received is insufficient.
In this case, users who have pre-ordered will be refunded the amount of their pre-orders within 14 days of the decision to cancel the pre-order.
No compensation can be claimed if the sale is cancelled due to an insufficient number of pre-orders, orders or for reasons beyond the seller's control.
The seller may not be held liable for any inconvenience, loss or damage resulting from the use of the Internet, this website or events beyond its control, such as a system failure, an act of intrusion or computer hacking, contamination by a virus, information posted or processed by third parties on the site, or any other facts or circumstances considered by jurisprudence as a case of force majeure.
The seller cannot be held responsible for indirect damage such as loss of income or loss of customers.
The seller may not be held liable for damages related to transport, such as non-compliance with delivery when this is attributable to the carrier, the loss of items or a strike.
The user undertakes to send all requests, claims and complaints directly to the carrier.
Privacy policy
Our privacy policy describes how we use your personal data:
General
The non-validation of any provision of these terms and conditions, whether now present or hereafter discovered, shall not affect any other provision of these terms and conditions.
It cannot lead to their invalidity.
The user declares that he/she has read these general terms and conditions of sale and accepts all their provisions, conditions and prices.
The present general terms and conditions of sale and the legal consequences arising therefrom are governed exclusively by Belgian law. All disputes arising from the present terms and conditions of sale shall be submitted to the exclusive jurisdiction of the Belgian courts.
